Responsive repairs
Plumbing leaks, tap and sanitaryware repairs, loose fittings, doors, locks and general defects reported by residents or property managers.
Related trade serviceFor housing providers and principal contractors
Social Housing Maintenance Contractors in Peterborough
Responsive repairs, void works and multi-trade maintenance support for housing associations, registered providers, councils and their principal contractors.
360 Maintenance Solutions Ltd welcomes planned and reactive work enquiries across Peterborough and nearby Cambridgeshire towns. We discuss the job, tenant access, reporting requirements and any contractual response times before agreeing the work.
£2 million public liability cover · Peterborough-based · Written job scopes · Completion records where agreed
Real completed work: window restrictors, tap replacement and a leak repair for a social housing provider in Whittlesey.
LTD Company
Registered in England
£2M Public Liability
Through Markel Direct
Local Coverage
Peterborough & surrounds
Qualified Trades
Gas Safe & NICEIC
5-Star Rated
Google Reviews
Multi-trade support
Maintenance work we can quote for
For individual homes, HMOs and managed buildings, we can review a work order or an itemised schedule. The correct specialist trades are needed for regulated activities; a maintenance visit does not replace statutory inspections.
Damp, mould and leak-related work
Repairs to identifiable sources of water ingress, ventilation-related works and scoped remedial tasks after the cause and risk have been assessed.
Related trade serviceVoid property preparation
Agreed redecoration, flooring, kitchen repairs, clearances and multi-trade work between tenancies, with a defined handover scope.
Related trade serviceSafety remedial works
Repair actions arising from an assessment, including door hardware, window restrictors, lighting and specialist electrical or fire-related tasks where competent people are required.
Related trade serviceKitchens, bathrooms and joinery
Replacement fixtures, worktops, minor kitchen and bathroom repairs, boxing-in, making good and other agreed refurbishment work.
Related trade serviceCommunal areas and managed properties
Decorating, doors, fittings, small repairs and access-coordinated work across communal areas and individual managed homes.
Related trade serviceFor housing associations and main contractors
We welcome enquiries for one-off work orders, agreed blocks of void works and subcontracted maintenance packages. A national contract, existing housing-association framework place or guaranteed emergency SLA should never be assumed.
If your organisation has a supplier onboarding process, send its requirements first. We can discuss the specific insurance documents, staff competency evidence, RAMS, site inductions and reporting format relevant to the proposed work.
What to include in your first enquiry
- Organisation and contact responsible for approving work
- Number and general location of homes or sites
- Repairs schedule, work-order examples or trade categories
- Occupied homes, tenant access or key-holding arrangements
- Any safety-critical deadlines, escalation route and SLA requested
- Reporting, photos, RAMS, certificates and onboarding requirements
Share sensitive tenant or address details securely once the work arrangement is agreed.
A straightforward work-order process
Share the property and work order
Tell us the location, number of properties, repair list and whether the home is occupied. Redact personal details from initial documents.
Confirm access, risk and responsibilities
We discuss the job priority, tenant or caretaker access, reporting needs and any specialist competencies or site requirements.
Agree an itemised quotation
The scope, materials, availability, timescales and approval process are agreed before work is booked. No automatic SLA or guaranteed attendance is implied.
Complete and report the agreed work
Where captured, we supply before-and-after photos, work notes and relevant trade documentation. Technical certificates are separate where required.
Documented local project
Window restrictors and plumbing at a Whittlesey HMO
At a shared property managed by a social housing provider, we fitted window restrictors, resolved a minor under-sink leak and replaced a kitchen tap. The job shows several small repairs coordinated within one visit.
This is evidence of a completed job for a social housing provider—not a claim that we currently hold a long-term social housing maintenance contract.
View the full project and original photographsThe landlord's statutory obligations
Awaab’s Law and social housing repair times
Awaab’s Law applies to social landlords in England. The rules that began on 27 October 2025 include all emergency hazards and significant damp and mould hazards. Government guidance explains the reporting, investigation and safety deadlines.
From 30 November 2026, the published Phase 2 guidance provides for additional significant hazards, including specified fire, electrical, structural, fall, hygiene and temperature-related risks. The rules depend on the defined risk threshold, rather than every minor repair triggering the same statutory deadline.
The social landlord must triage hazards, inform tenants and comply with legal timescales. A contractor’s attendance and work programme must be agreed separately.
Key deadlines under Phase 1
Emergency hazards: investigate and make safe within 24 hours.
Potential significant damp and mould hazards: investigate within 10 working days and make safe within 5 working days after investigation.
Written summary: normally within 3 working days of completing the investigation, subject to the statutory exceptions.
Guidance checked 20 October 2026. This is general information, not a hazard assessment or legal compliance guarantee.
Guides for housing maintenance teams
Awaab’s Law: repair deadlines and contractor work orders
Understand the difference between the landlord’s statutory duty and a contractor’s agreed scope.
Read guide →Reactive repairs: briefing a local maintenance contractor
A practical work-order checklist covering access, priority, reporting and approvals.
Read guide →Social housing void repairs and refurbishment
Plan handover work, distinguish essential defects from upgrades, and compare quotes.
Read guide →For privately owned rentals, see our separate landlord maintenance service and HMO maintenance service. The social housing rules above should not be presented as automatic private-landlord deadlines.
Social housing maintenance FAQs
- Can housing associations request one-off social housing repairs?
- Yes. We welcome one-off repair enquiries and can discuss repeat work, preferred-supplier arrangements or subcontract packages. Every arrangement depends on scope, availability and agreed terms.
- Can you subcontract to a social housing repairs contractor?
- We welcome enquiries from principal contractors and housing-maintenance companies working in Peterborough and nearby Cambridgeshire towns. Tell us your trade requirements, procurement documents, coverage and proposed work volume.
- Do you guarantee Awaab’s Law emergency response times?
- No automatic guarantee is offered. Social landlords are responsible for their statutory duties. We can discuss specific repair priorities and a written attendance arrangement, but we will only accept timescales we can meet.
- Can you provide photos and completion evidence?
- We can include the agreed job description and before-and-after photographs where captured, plus applicable certificates from appropriately qualified trades. Confirm your reporting format when requesting a quote.
- Are your engineers CSCS, CHAS or SSIP accredited?
- The qualifications and cards required depend on the work and procurement framework. Ask us to provide the relevant evidence for the people attending and the specific task. We do not claim company accreditations that have not been verified.
- Where does 360 work?
- We are based in Peterborough and discuss jobs in the city, Whittlesey and surrounding Cambridgeshire areas. For multi-site work, send your location list so coverage and travel are agreed in advance.